- Knows the customer well and appreciate their business applications
- Listen to customers and understand every detail on their requirement
- Respond to customers through feedback
- Construct ideas and concept and develop logistics modules
- Gauge customers acceptance and refine
- Prepare logistics plan both technical and commercial
- Go beyond the obvious to determine uncertainties
- Set up protocols in communication and monitoring
- Collate all relevant information
- Exercise prudent so as not to exceed costs
- Apply pro-active attributes instead of reactive
- Submit simple clear and complete information in all trading documents
- Maintain good “housekeeping”
